Creating support &
reduce objections

From frustration to real involvement

  • Information meetings mainly reach a small, outspoken group.
  • Paper drawings are abstract and technical – not suitable for the average citizen.
  • Digital map tools or consultation forms offer little experience or context.
  • Feedback disappears into mailboxes or minutes without visible feedback.

The result? Lack of understanding, resistance and lengthy objection procedures. Projects stagnate, support is lacking and the trust of residents crumbles.

Daan van der Werf

Project Participation Advisor Rochdale
& Bernice Shakison, Resident Counselor

“Residents really enjoyed getting started on how
their house will look like after the renovation”

The power of the Digital Twin

Resident participation & communication

Clear communication is crucial in renovations. 3D visualisations help residents understand what is going to change by making plans concrete and accessible. They reduce uncertainty, increase involvement and make complex information understandable.

Challenges and solutions:

  • Misunderstanding about changes → 3D images make plans visually clear.
  • Resistance to renovation → Interactive visualizations promote acceptance.
  • Language and knowledge differences → Images are universally understandable.
  • Concerns about nuisance → 3D scenarios show phasing and impact.